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support@rafservices.com +91 80134 70134 / +91 98409 16676
Customer Support Service

Omnichannel Customer Support

In today's connected world, customers expect seamless support across all channels. We provide an integrated support experience through voice, email, live chat, and social media. Our goal is to resolve queries efficiently, enhance customer satisfaction, and build lasting brand loyalty for your business.

  • 24/7 support via voice, email, and live chat.
  • Proactive social media customer service.
  • Focus on First Contact Resolution (FCR) and CSAT scores.

Technical Support Solutions

We provide multi-level technical support to help your customers with product issues, troubleshooting, and setup assistance. Our technically skilled agents are trained to handle complex queries with patience and expertise, ensuring your customers get the help they need quickly, reducing frustration and churn.

  • Multi-level support (L1, L2, L3).
  • Expert troubleshooting for software and hardware.
  • Reduced ticket resolution times and backlogs.
Technical Support Service
Back-Office Solutions

Back-Office Solutions

Improve your company's operational efficiency by outsourcing non-core, administrative tasks to us. Our back-office services include data entry, order processing, document verification, and more. We ensure accuracy and speed, allowing your in-house team to focus on strategic, revenue-generating activities.

  • High-accuracy data entry and management.
  • Efficient order processing and fulfillment support.
  • Streamlined and secure administrative tasks.

Lead Generation & Sales Support

Fuel your sales pipeline with our expert support. We help you identify and qualify potential customers, set appointments, and maintain a clean customer database. Our team acts as an extension of your sales department, helping you to close more deals and accelerate business growth.

  • Targeted B2B and B2C lead qualification.
  • Professional appointment setting services.
  • CRM management and sales pipeline support.
Lead Generation Service
Virtual Assistant Service

Virtual Assistant Services

Get the administrative, creative, or technical support you need without the cost of a full-time employee. Our virtual assistants are skilled professionals who can manage your calendar, handle correspondence, conduct research, manage social media, and perform various other tasks to free up your valuable time.

  • Administrative, technical, and creative support.
  • Flexible and cost-effective solution for businesses.
  • Dedicated professionals to support your daily operations.
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