Our services are designed to grow with your business, from startups to large enterprises.
Our dedicated teams are available around the clock to support your customers worldwide.
Get a free, no-obligation consultation to discuss your business needs and our solutions.
At RAF Technologies & Customer Support Services, we are a trusted name in the BPO industry, providing top-quality outsourcing solutions. Our goal is to streamline your operations and enhance customer satisfaction.
Expertise in Inbound and Outbound Customer Services.
Delivering flexible & high-quality business process solutions.
We leverage cutting-edge technology and secure infrastructure.
Omnichannel support through voice, email, chat, and social media to ensure customer satisfaction.
Read MoreWe provide expert L1/L2 technical assistance to resolve your customers' product and service issues promptly.
Read MoreEfficiently manage your backend operations, including data entry, processing, and documentation.
Read MoreFuel your sales pipeline with our targeted lead generation and appointment setting services.
Read MoreOur team ensures accurate and swift data entry, conversion, and management for your business needs.
Read MoreGet reliable remote administrative, technical, or creative assistance to support your business operations.
Read More
Increased customer satisfaction scores by 40% for a leading online retailer through 24/7 omnichannel support.
View Case Study
Reduced ticket resolution time by 30% for a global software firm with our expert 24/7 technical assistance.
View Case Study
Achieved 99.9% data accuracy and improved billing cycles for a large network of healthcare clinics.
View Case Study
We begin by thoroughly understanding your business needs, challenges, and goals through in-depth consultations.
Our experts design a tailored BPO strategy, defining KPIs and SLAs to create a clear roadmap for success.
We set up the dedicated team and infrastructure, followed by rigorous training on your brand and processes.
We launch the service, continuously monitor performance, and provide detailed reports for ongoing improvement.
Partnering with RAF Technologies was a game-changer. Their customer support team not only improved our response times but also significantly boosted our customer satisfaction scores. Outsourcing this allowed us to focus on growing our core business.
We needed a reliable partner for 24/7 technical support, and RAF delivered. Their agents are technically proficient, professional, and integrated seamlessly with our internal team. Our ticket resolution times have decreased by 40% since we started with them.
The back-office support from RAF has been exceptional. They handle our data entry and processing with incredible accuracy and efficiency. This has freed up our administrative staff to focus on more strategic tasks. A truly invaluable service.
