A rapidly growing online fashion retailer was struggling with high customer wait times during peak seasons, leading to poor reviews and cart abandonment.
RAF Technologies implemented a scalable, 24/7 omnichannel customer support team. We integrated chat, email, and voice support, and trained our agents to handle inquiries from order tracking to returns with empathy and efficiency.
A B2B software company needed to provide expert technical support to its global user base but faced challenges with time zones and the high cost of hiring specialized in-house staff.
We established a dedicated Level 1 and Level 2 technical support team operating around the clock. Our team was trained on their software to handle troubleshooting, bug reporting, and user guidance, escalating only the most complex issues.
A large network of clinics was overwhelmed with administrative tasks like patient data entry, appointment scheduling, and insurance claim processing, leading to errors and delays.
RAF provided a dedicated back-office team to handle all non-clinical administrative tasks. We established secure protocols for data handling and implemented a two-step verification process to ensure maximum accuracy.
